silverstonefinancial.co.nz

DISCLOSURE

Important information about our business and License details

Silverstone Financial Services Ltd holds a Financial Advice Provider licence class II issued by the FMA to provide financial advice services. Silverstone Financial Services Ltd Financial Services Provider Number is FSP1009516.

Our office contact details

Address: 60 Tahere Road, Totara Park, Auckland 2019
Phone: 0223402622

Email: samkit@silverstonefinancial.co.nz
Website: www.silverstonefinancial.co.nz

Nature and Scope of financial advice services

Products we can provide financial advice about

  • Home Loans, Business loan, Investment property loans, Construction and home improvement loans, Refinancing, Business and Commercial loans, Debt Consolidation
  • Personal and Group insurance
    Life cover, Critical Illness and Trauma Insurance, Total and Permanent Disability insurance, Mortgage Repayment Cover, Redundancy Cover, Income Protection Insurance, Medical / Health Insurance, Business Protection Cover, Key Person Insurance Cover

Product providers we might recommend

Insurance
Personal Risk insurance- we work with Personal Risk Insurance Providers such as AIA NZ, Chubb Life, Asteron, Partners Life, Fidelity Life and NIB.
The list of Personal Risk Insurance Providers may change from time to time. Apart from this list, we do not deal with other Insurance Providers.

 

Health Insurance- we work with Health Cover Providers such as, NIB, AIA NZ, Partners Life.

 

The list of Health Risk Insurance Providers may change from time to time.

 

Loans
For Mortgages, we work with Banks ANZ, SBS and Non-Bank Lenders such as Avanti Finance, Pepper Money, Prospa, Liberty Finance, Unity credit union.

 

The list of lenders may change from time to time.

Out of Scope

We do not provide investment advice, legal advice, or tax matters advice.

Our fees

Generally, we don’t charge you any fee for the advice and transactional solutions that we provide to you. This is possible because, on settlement of a mortgage & Insurance, we usually receive a commission from the applicable. There are exceptions to this general position which are explained below.

 

We may charge you a one-off fee in the following situations:
No commission: If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorised by you in writing before we complete the services and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request that we provide Services in relation to either a product that is offered by a provider that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers.
You decide not to take the loan arranged by us, or you refinance or pay off a loan within 24 months of taking it out, or you cancel a personal risk insurance policy within two years of cover commencing.
Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.

 

The following section outlines the types of fees that may apply:

  • The fees charged for our advice and services may be based on a combination of:
    • A set dollar amount; OR
    • a percentage-based fee.
  • Our agreed advice and service fees may include charges for:
    • Initial advice ongoing; OR
    • annual advice and services.

Detailed information about the Commission Earnings & Service Charges will be provided to you when you receive financial advice from us. This information is also available upon request, free of cost.

Conflicts of interest & Commission

To ensure that our financial advisers prioritise our clients’ interests above their own, SFS follow an advice process that ensures our recommendations and other advice are appropriate for each client’s goals and circumstances. All our financial advisers’ representatives undergo ongoing training about how to manage conflicts of interest. To ensure your interest, we follow the advice process and make sure that advice caters to your personalized needs adequately.

  • We receive upfront as well as ongoing commissions from the providers whose products we advise on, such as lenders and insurers. Sometimes, banks and insurers we work with may reward us with tickets to events, invitations to social functions, or gifts.
  • This commission is used to remunerate the financial adviser that provides the advice, and to pay the expenses associated with running our business including any rent, staff costs and IT resources. From this commission we also pay NZ Financial Services Group Limited for services they provide to us in connection with our authorisation under their licence from the Financial Markets Authority.
  • We ensure transparency regarding any actual or potential conflicts, regardless of whether they have influenced our opinions or recommendations to the client.
  • SFS reviews its compliance programme each year to ensure we are aligned with best industry practice
  • Sometimes banks and insurers we work with may also reward or recognise us for the overall business we provide them. For example, they may give us tickets to sports events or invite us to social functions or send us gifts.
  • We document all gifts and hospitality exceeding [$250] in value in the Gifts Register and disclose them to Compliance.
  • We maintain a Conflicts Register, documenting actions taken to mitigate identified conflicts. This register is regularly updated and reviewed annually as needed.
  • Some banks or Insurers also invite us to conferences or provide training to help improve the quality of the services we provide.
  • We undertake an annual independent Compliance Assurance Review
  • Samkit Talajia – Director/ Financial Adviser can Advise you for General Insurance- Business insurance, Liability insurance, Commercial motor insurance, house & Content Insurance Contract work insurance etc under Lifecycle Fire and general Limited.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
  • Give priority to the clients’ interest, and
  • Exercise care, diligence and skill, and
  • Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

complaints process

If you have concerns about the financial advice or service provided, it’s important to communicate them to me promptly. You can reach our internal complaints service by phone or email (please use the subject line: “Complaint – Your Name”). Clearly outline the nature of your complaint and the resolution you are seeking. Reaching internal complaints service by phoning us on 0223402622 or emailing us at samkit@silverstonefinancial.co.nz/contact@silverstonefinancial.co.nz
  • We strive to acknowledge receipt of your complaint within 24 hours.
  • Your complaint will be recorded in our Complaints Register.
  • We will work with you to address the issues raised. A meeting may be requested to better understand your concerns.
  • We aim to provide a response within 7 working days of receiving your complaint.
If we cannot reach an agreement, you have the option to escalate the matter to our external dispute resolution service, Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service. This independent service is free of charge and aims to assist in resolving issues. Their details are as follows: